Terms of service

This store is operated by MA.BROTHERS under the brand Élise Beaulieu. Contact us at help@elisebeaulieu.com about the website or your order.

Orders and payment

Please provide accurate contact, billing and delivery information and use a payment method you are authorized to use. Review the items, sizes, colours, currency and total before submitting your order. Payment is processed through Shopify checkout and the payment providers displayed there. We do not receive your full card details.

Prices and availability

Product prices and available variants are shown on the store. Applicable shipping charges, discounts and taxes collected by us appear at checkout. Promotional conditions and eligibility apply as displayed. If a product becomes unavailable or an error affects your order, we will contact you to offer a resolution or refund. We will not substitute a different product without your agreement.

Product information

Please review the product details and available size information before ordering. Colours can vary with screens and lighting. Contact us if you need clarification about sizing, materials or availability. This does not limit your rights if goods are defective, incorrect or not as described.

Shipping and customs

Our shipping policy explains destinations, charges and delivery arrangements. Orders may be fulfilled by supply partners outside Canada and may arrive in separate packages. Import duties, taxes or carrier clearance fees may be payable to the carrier or customs when they are not included or collected at checkout. Free shipping does not mean duty-free delivery.

Returns and cancellations

Our return and refund policy provides a 30-day return request period from delivery for eligible unused items. Contact us before returning goods. Customer-paid return shipping applies to change-of-mind returns; we cover reasonable return shipping required because of a defect or our error. Contact us promptly about cancellations.

Privacy and acceptable use

Our privacy policy explains how personal information is handled. Do not use this website for unlawful activity, interfere with its operation or misuse another person’s information.

Consumer rights

Nothing in these terms excludes or limits mandatory consumer rights or remedies under applicable law. Changes to these terms apply prospectively and do not remove rights associated with an order already placed.